What time of day do you pickup?
We start our routes around 5 A.M. and continue pickups throughout the day. Place your can by the road the evening before to avoid a missed pick up.
Where do I put my can?
Place your can on the opposite side of your driveway from your mailbox (if possible) within two feet of your curb. Face the can towards your house with the handles nearest the street to allow our drivers to easily grab your can. Try to place at least two feet between your CANS if you have more than two.
What do I do if my trash was missed?
We pride ourselves in consistent and reliable pickups but mistakes do happen. If you believe we missed your pickup, give us a quick call and we will get your pickup rescheduled ASAP. Please contact us within 24 hours of your missed pickup.
What if I have extra trash?
We will accept two occasional extra bags of trash placed directly next to your can. If you consistently have more trash then just give us a call to get a second can dropped to you. If you have a one-time large pickup please call us to see how is best to handle it.
What can I put in my trash can?
Household trash that is bagged. Please avoid placing items that are not bagged as those items tend to get stuck in the cans and our drivers can’t always easily retrieve them. LOOSE items also can fall out of the can and end up in our neighborhood streets. We care about our environment and want to responsibly dispose of your household waste. Please do not place any wooden items in your trashcan. These items cannot be processed in our compactor and cause damage to our trucks. Please review our list of items that cannot be picked up in our FAQ section.
What do I do if my can is broken?
Just give us a call and we will schedule a new can to be delivered.
What items cannot be picked up?
- WOOD ITEMS (wooden items cause damage to our trucks)
- Metal Items
- Yard Debris
- Bulk Items
- Construction Materials
- Hazardous Waste
- Chemical Products
- Wet Paint